With the latest software and automation, the day to day management challenges, communication, processes and workflow can be prevented from bottlenecking. There are many ways to go about implementing your ITSM within the organization. There are standards such ITIL, COBIT and MOF that one can master before adopting an ITSM module. ITIL is one of the most successful and popular frameworks of ITSM. Surveys show that more than 80% of the organizations in the world have embraced ITIL in one way or another into their core structure. While such ITSM modules lead to increased productivity, improvement of services and better cooperation between staff, there are ways for the implementation of ITSM to go seriously wrong. Mentioned below are some the ways common mistakes that can happen during ITSM implementation.
- Depending too much on the leadership - Implementation of ITSM requires a series of approvals for changing and modifying the existing practices. Depending on the approval from higher management can significantly slow down your implementation and cause wastage of time and money. The higher executives of the company may not be aware of all the details of frameworks like ITIL or COBIT. Hiring a 3rd party professional sponsor for such implementation greatly speeds up the process.
- Spending too much time on business case - ITSM often doesn’t require an extremely rigorous and detailed business case. It is about certain specific tools and services at pre-identified areas that need to be improved. Instead of forming a business case, educate the stakeholders about the approximate costs, the scope of implementation and the time required.
- Creating a separate team - A common misconception in businesses regarding ITSM implementation is that, it requires a separate team for the project. Creating a new team may consume extra time and overheads that can otherwise be utilized in other processes. One can do away with a new team by analyzing and identifying the resources available to the organization that can handle the implementation process.
Related Article: Why should Small and Medium Businesses think about ITSM